Our Return and Exchange Policy
Eligibility:
- Ensure all items are unused, unwashed, and in their original packaging with all tags attached.
- Request returns or exchanges within 30 days of receiving your order.
How to Initiate a Return or Exchange:
- Contact Us: Reach out to our friendly customer support team at [Your Email Address] or call us at [Your Phone Number].
- Provide Details: Share your order number and explain the reason for the return or exchange.
- We’ll Guide You: Our team will walk you through the process and provide a return authorization number (RMA) if needed.
Return Shipping:
- Customer Responsibility: You will cover return shipping costs unless the return is due to a defect or error on our part.
- Trackable Shipping: We strongly recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds:
- Inspection: Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Payment Method: We will issue refunds to the original payment method.
Exchanges:
- Process: If you’d like to exchange an item for a different size, color, or style, we will ship the replacement as soon as we receive your return.
- Availability: Please note that exchanges are subject to product availability.
Exceptions:
- Customized or Personalized Items: Unfortunately, we cannot accept returns or exchanges for items that have been customized, printed, or altered in any way.
- Final Sale Items: Certain items marked as “final sale” are not eligible for returns or exchanges.
Our Commitment to You:
At Blank Factory, we stand behind the quality of our products. If you receive a defective or incorrect item, let us know immediately, and we will make it right—whether that means a replacement, refund, or exchange.
Need Help?
If you’re unsure about sizing, materials, or anything else, don’t hesitate to reach out before placing your order. We’re here to help you make the best choice for your needs.
Contact Us:
📞 [Your Phone Number]
📧 [Your Email Address]
🌐 [Your Website URL]
Thank you for trusting Blank Factory—we’re committed to making your experience seamless and stress-free!